ADP Review 2022 Pricing, Costs, & Fees

adp run customer service

If these are priorities for you, we recommend that you reach out to ADP for a quote. ADP has many features to help you manage your employees and contractors from a single interface.

  • Pricing beyond that is not disclosed, so you’ll have to request a quote from ADP.
  • You may click to consent to our processing as described above.
  • Competitive retirement plan options offered by ADP Retirement Services.
  • The New Hire Wizard creates employees and contractors in the system.
  • The email I received didn’t show the federal withholding.

When it’s time to enter employees and set up your payroll schedule, ADP wants to make sure you feel supported. An ADP representative will walk all users through a tutorial and provide links for access to your payroll. Similar to ADP, Paychex Flex offers 24/7 customer support and automatic tax payroll administration, including calculation, filing, and payment of payroll taxes. Paychex also comes with HR analytics, a free mobile app, and custom reports.

Gusto vs. ADP: Features

You can add job title, payment information, time off, tax documents, and benefits. ADP also allows you to manage additional earnings, deductions, and garnishments. On the surface, ADP Payroll has all the essential features that a business would need to run payroll, regardless of which pricing plan your business uses. When you look under the hood, you’ll find that ADP Payroll has jam-packed a ton of features into its software. Comparatively, the quality and breadth of ADP Payroll’s features are on par with other industry leaders, such as QuickBooks Online Payroll and Gusto. The most important thing to know about ADP’s pricing is that you will need to schedule a chat with a salesperson to receive a quote for your business.

The Company Setup Wizard walks HR pros through entering company information and setting up necessary pages. The Prior Payroll Amounts Wizard adds previous payroll information. Users will lose access if they don’t complete this before processing the first payroll. ADP programs integrate with many other human resource products, including popular accounting software such as Xero, Wave and QuickBooks. Because of the integration options, exporting and sharing data between systems is much more straightforward. Check with ADP to ensure these products are compatible with your systems.

Software Categories

You’re making life easier for your teams and helping them provide better service. Overall, ADP RUN’s lack of user-friendly human resource features do not justify its purchase over direct alternatives like Gusto or Zenefits for newer businesses. Not only do these tools offer a wider breadth of features, but they present these features in a very helpful and user-friendly manner. Since I started with ADP over a month ago, I have had no less than nine service requests for errors on ADP’s part. This includes IRS notices, withholding errors and overpayments. The hold times are insane and the damage they have done to my Quickbooks has cost me days. Merchant Maverick’s final verdict is that ADP is a great payroll program for larger businesses.

RUN offers four main pricing packages with different functionalities. The platform offers a three-month free trial to businesses that meet terms and conditions. Before users buy, it’s important to check which add-ons are essential and how that affects the price. The reporting functionality combined with the ability to store accurately reduces the risk of wage and hour disparities.

Have questions about Roll?

I repeatedly emailed and called Aaron Dena to get help, because I couldn’t run my payroll without that report. He sent an email saying which report I needed, but he didn’t send it. I emailed him back immediately to let him know that I couldn’t access the report and requested that he call me.

Listed below are our top recommendations on how to get in contact with RUN Powered by ADP Payroll. You can try any of the methods below to contact RUN Powered by ADP Payroll. Discover which options are the fastest to get your customer service issues resolved.. I signed up for ADP for one employee – it has been a disaster since day one. It is impossible to contact someone to help get reports/ sort out issues/resolve problems without waiting on the phone for at least thirty minutes. Most of the representatives seem uninterested in resolving issues but are quick to transfer you so you can wait another thirty minutes on the phone. I strongly suggest you find a company dedicated to customer service.

Small-Business Grants: Where to Find Free Money

Clockshark is the leading GPS time tracking and scheduling app for construction and field related services. That part we know, but it’s the connection it has to RUN Powered by ADP®, that makes the time clock for ADP® unique. We got an easy-to-understand written price quote showing the comparative price structure across service plans. Each time we reached out, we received prompt responses, with clear answers to our questions. ADP is one of the largest payroll services providers and has been around for more than 70 years. It seemed easier and less time consuming, but in the end, when payroll taxes were entered incorrectly, it turned into a nightmare. The screens are pretty self explanatory and ADP sends you e-mail notices to remind you to post your payroll.

adp run customer service

All of our taxes are paid automatically which is also a huge time adp run saver. I’m excited to see how it helps with year-end reporting.

I have numerous delinquent notices from EDD because of their non filing of payroll documents. Finding someone who can answer your specific tax question or problem can be challenging — but people work hard for ADP’s customer support. That hard work shows in the company’s reputation and attentiveness to concerns. Here are the payroll tax features you can expect from ADP Payroll. Payroll processing time for ADP Payroll is variable. You won’t get a range on it unless you speak to an ADP Specialist, so they can tell you which options are available for your business. Payroll in under a minute — faster than any other small business payroll solution.

How do I log into ADP as an employee?

Follow the steps to enter your registration code, verify your identity, get your User ID and password, select your security questions, enter your contact information, and enter your activation code. You will then have the ability to review your information and complete the registration process.

When evaluating offers, please review the financial institution’s Terms and Conditions. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly. As you can see, a large chunk of ADP’s customer service takes place on the phone. Yes, they do have an app, a login page, and online support, but they also have a number of phone numbers listed on their website for you to call. This is true for individuals as well as administrators. I set up my payroll a month in advance of my first pay date. I’m a newbie and wasn’t informed that I needed Workman’s Comp until a week later.